Conversations
- Shared team inboxAssign threads, leave private notes, hand over cleanly.
- AI assistantAnswers from your documents, with a confidence score attached.
- Knowledge basePDF, DOCX or text, searchable about a minute after upload.
Official WhatsApp Business API · Built for Indian businesses
An AI WhatsApp chatbot that runs your whole front desk.
WapTalk answers your customers on WhatsApp 24/7 from your own price list and FAQs, and hands refunds, complaints and anything it can’t answer to your team in a shared inbox - on the number your customers already message.
BS
Bloom Salon
WhatsApp Business · via WapTalk
Official business account
Hi, how much is hair colouring?
10:32
Message
Built for businesses that run on WhatsApp
- Salons & spas
- Clinics & dentists
- Restaurants & cafés
- Retail & D2C
- Real estate
- Coaching & tuition
- Gyms & studios
- Local services
- Auto & repairs
- Travel agents
- Boutiques
The problem
Your customers already message you. Answering is the hard part.
WhatsApp is where the enquiry lands. It is rarely where anyone is free to reply.
- 01
Answers arrive too late
Asked at nine at night, answered next morning. The booking went elsewhere.
- 02
The same ten questions, daily
Price, timings, location, availability - retyped by hand, all day.
- 03
WhatsApp was not built for teams
One phone, one login, no record of who promised what.
Bloom Salon
Closed since 8:00 PM
First reply sent: tomorrow, 10:05 AM
Use cases
One WhatsApp chatbot, a different front desk for every business
Pick a business. Each conversation is the kind WapTalk handles every day, with what happened behind it.
SD
Smile Dental Care
WhatsApp Business · via WapTalk
Hi, do you do teeth cleaning? How much is it?
6:14 PM
AI assistant
Yes. Scaling and polishing is ₹800 and takes about 30 minutes. Would you like a slot?
From clinic-services.pdf
6:14 PM
Request a slotTalk to reception
Request a slot
6:15 PM
Neha · Reception
Hi, Neha here. Thursday 11:00 am or Friday 4:30 pm?
6:19 PM
Behind the scenes
A price question at 6 pm becomes a slot request that reception picks up, with the answer already given.
- Answered from clinic-services.pdf
- Flow sent two quick-reply buttons
- Tagged appointment-request
- Assigned to Neha. Assistant steps back.
Spice Route Kitchen
- Are you open now? Craving biryani
- We’re closed for the night. The kitchen opens at 12 noon. Chicken dum biryani is ₹320, veg is ₹260.
- Can I book a table for 6 tomorrow at 8?
- Noted. Our team will confirm your table when we open tomorrow.
A midnight craving gets prices and timings instantly, and the table request waits for the morning team.
WhatsApp chatbot for restaurantsNorthstar Realty
- Any 2BHK in Bopal under 60 lakh?
- Two right now: Lakeview B, 1,180 sq ft at ₹56L, and Orchid Park, 1,240 sq ft at ₹59.5L. Want to see one?
- Yes, can I visit Lakeview on Sunday?
- Hi, Rohan here. Sunday 10:30 works. I’ll meet you at the gate.
A budget question gets real listings, and the site visit lands with the right salesperson.
WhatsApp chatbot for real estateThread & Loom
- My kurta is the wrong size. How do I exchange it?
- Exchanges are free within 7 days. Send your order number and we’ll arrange a pickup.
- #4821. The colour is also totally different. Really disappointed.
- I’m sorry, Aisha here. I’m arranging the replacement myself today.
A routine exchange is answered from policy. The moment it turns into a complaint, a person takes over.
WhatsApp chatbot for online storesPlatform
More than a WhatsApp chatbot: the whole customer desk.
The capabilities that usually mean four subscriptions, three logins and a spreadsheet holding them together.
Automation
- Visual flow builderKeyword, business-hours and routing rules. First match wins.
- Broadcast campaignsSegment, schedule, track delivery. Opt-outs never included.
- Template managerCreate, submit to Meta and track approval in one place.
Operations
- Contacts and tagsCustom fields, bulk import and export, opt-in provenance.
- Analytics and flow gapsWhat the assistant handled, and which answer to add next.
- Team and rolesAgents, managers, admins. Permissions enforced server-side.
Product
See what your team actually works in
Designed for someone who runs a business, not someone who runs a helpdesk.
app.waptalk.in/dashboard/inbox
Search conversations
ASAnita SharmaDo you have a slot on Saturday?2
RVRahul VermaMy order hasn’t arrived yet1
MIMeera IyerThanks, that worked perfectly!Resolved
KPKaran PatelWhat are your Sunday hours?Assistant
Rahul Verma
+91 98··· ··104 · escalated: negative sentiment
My order hasn’t arrived yet. It’s been 5 days!
AI assistantI’m sorry about that. Let me get a teammate to check your order right away.
PriyaHi Rahul, checking with the courier now - two minutes.
Type a reply, / for quick replies
Live Interactive Demo
Test our AI live on WhatsApp right now.
WapTalk's own support number +91 94297 95867 is powered by WapTalk's AI front desk. Don't take our word for it—message us right now on WhatsApp and see how the AI answers in 3 seconds.
Tap any question to ask our AI:
Chat with +91 94297 95867 on WhatsAppZero sign-up required to test
WapTalk Front Desk
Official Support · +91 94297 95867
What are your pricing plans and does it include AI?
10:42 AM
AI Front Desk
WapTalk plans start at ₹2,499/mo (Starter) and ₹5,999/mo (Growth). Every plan includes AI answers directly from your documents! Meta WhatsApp message fees are passed at cost with 0% markup.
10:42 AM
💬 Send any query to experience human handover & document answers.
How it works
Set up your WhatsApp chatbot in three steps
No coding, no agency, no migration project.
01
Connect your WhatsApp
Link your Business Account through Meta’s official WhatsApp Business API. Read the setup guide
Depends on Meta verification
02
Upload what you already know
Price list, menu, FAQ or policy. Readable in a minute.
About a minute
03
It takes the first shift
Grounded answers day and night. Your team handles the rest.
From the next message
Trust
Your number is the asset. We protect it.
A banned WhatsApp number takes your customer list with it. Everything here exists to make that not happen.
The official platform, not a workaround
Meta’s Cloud API. No unofficial libraries, nothing that risks your number.
Opt-out honoured before anything else
STOP unsubscribes instantly, in English, Hinglish or Hindi, and queued campaigns skip them.
Encrypted credentials, isolated tenants
AES-256-GCM tokens, scoped per business. Your conversations never train a model.
FAQ
WhatsApp chatbot questions, answered straight
Straight answers, including where the limits are.
Yes. You connect your own number through Meta’s official WhatsApp Business Platform (the WhatsApp Business API). We do not resell numbers and we never use an unofficial gateway - those get businesses banned.
It is Meta’s official way for businesses to send and receive WhatsApp messages from software instead of a single phone. WapTalk runs on it, so your team can share one number, an AI can answer for you, and you can send approved broadcasts without risking your number. Read the WhatsApp Business API setup guide
It is built to answer only from the documents you upload, and to hand the chat to your team when they do not cover the question. Refunds, cancellations, complaints, medical and legal questions always go to a person by a hard rule that runs before the AI is ever asked.
Yes. Every new workspace gets 14 days on the Starter plan with the AI knowledge base included, so you can test the assistant on your own documents before you pay. Start your free trial
They are opted out immediately and get a confirmation. It works in English, Hinglish and Hindi, it runs before the assistant or any agent can reply, and every campaign - including ones already queued - skips them from that moment. Replying START brings them back.
Any time. Your team works from a shared inbox, and the moment an agent takes a thread the assistant stops replying on it. Angry customers and sensitive topics are escalated to a person automatically.
Uploading your price list and FAQs and going live takes minutes once your number is connected. Connecting the number is the slow part: it depends on Meta verifying your business, which can take a few days. See the four setup steps
Meta bills your business directly for each delivered WhatsApp message, and we add no markup. In India that is about ₹0.86 per delivered marketing message and about ₹0.115 per utility, authentication or customer-service message, with the first 1,000 service messages per number each month free (Meta’s rates, October 2026, before GST). Your WapTalk plan covers the platform and the AI: you pay for conversations the assistant answers, while conversations your team handles are unlimited. Plans start at ₹2,499/month + GST. WhatsApp Business API pricing in India, explained
Every WapTalk plan includes AI answers from your own documents, billed per conversation the AI handles - no AI credits or add-ons to buy. Meta’s per-message fees are passed through at cost with 0% markup, and conversations your team handles are unlimited. Compare WapTalk and Wati
Ready when your customers are.
Start a 14-day free trial, then plans from ₹2,499/month + GST. We walk you through every Meta screen.